Sergianni, Carmine (2025) Shaping Public Services Through Artificial Intelligence: An Approach Based on Public Service Logic. [Tesi di dottorato]
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| Tipologia del documento: | Tesi di dottorato |
|---|---|
| Lingua: | English |
| Titolo: | Shaping Public Services Through Artificial Intelligence: An Approach Based on Public Service Logic |
| Autori: | Autore Email Sergianni, Carmine carmine.sergianni@unina.it |
| Data: | 10 Dicembre 2025 |
| Numero di pagine: | 174 |
| Istituzione: | Università degli Studi di Napoli Federico II |
| Dipartimento: | Economia, Management e Istituzioni |
| Dottorato: | Management |
| Ciclo di dottorato: | 38 |
| Coordinatore del Corso di dottorato: | nome email Mele, Cristina cristina.mele@unina.it |
| Tutor: | nome email Russo Spena, Tiziana [non definito] Tregua, Marco [non definito] |
| Data: | 10 Dicembre 2025 |
| Numero di pagine: | 174 |
| Parole chiave: | Public Service Logic; Artificial Intelligence; Public Value; Conversational Agents; Value Proposition |
| Settori scientifico-disciplinari del MIUR: | Area 13 - Scienze economiche e statistiche > SECS-P/08 - Economia e gestione delle imprese |
| Informazioni aggiuntive: | Ciclo 38 |
| Depositato il: | 21 Gen 2026 08:05 |
| Ultima modifica: | 02 Set 2026 08:05 |
| URI: | https://www.fedoa.unina.it/id/eprint/16027 |
Abstract
This thesis examines the role of artificial intelligence in shaping public service provision using a theoretical framework based on Public Service Logic. Specifically, the research explores how the introduction and use of artificial intelligence, particularly through conversational agents, affects the value proposition of public services. The thesis has a structure consisting of four interrelated academic contributions. The literature review in the first chapter establishes the necessary conceptual foundations to advance current knowledge on the topic, while the subsequent contributions address the research gaps identified in extant studies by providing empirical evidence to contribute to scholarly discourse in this field.
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