Marzullo, Marialuisa (2020) A service view of “smart” ACAP: the IBM Watson case. [Tesi di dottorato]
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| Item Type: | Tesi di dottorato |
|---|---|
| Resource language: | English |
| Title: | A service view of “smart” ACAP: the IBM Watson case |
| Creators: | Creators Email Marzullo, Marialuisa marialuisa.marzullo@unina.it |
| Date: | 2020 |
| Number of Pages: | 152 |
| Institution: | Università degli Studi di Napoli Federico II |
| Department: | Economia, Management e Istituzioni |
| Dottorato: | Management |
| Ciclo di dottorato: | 32 |
| Coordinatore del Corso di dottorato: | nome email MELE, CRISTINA cristina.mele@unina.it |
| Tutor: | nome email Mele, Cristina UNSPECIFIED |
| Date: | 2020 |
| Number of Pages: | 152 |
| Keywords: | Smart technologies, service innovation, ACAP, value co-creation practice |
| Settori scientifico-disciplinari del MIUR: | Area 13 - Scienze economiche e statistiche > SECS-P/08 - Economia e gestione delle imprese |
| Date Deposited: | 14 Oct 2020 11:44 |
| Last Modified: | 05 Nov 2021 11:52 |
| URI: | http://www.fedoa.unina.it/id/eprint/13271 |
Collection description
Smart technologies exert a direct influence on knowing and learning abilities by facilitating the transfer of knowledge (Iyengar, Sweeney, & Montealegre, 2015), reducing the efforts needed to identify, assimilate and use new knowledge internally (Carlo, Lyytinen, & Rose, 2012). My research aims to analyse the impact of smart Technologies on knowledge-based skills, such as absorption capacity (ACAP) and how the evolution of "smart" ACAP affects value co-creation practices. The study starts from a systematic literature review (SLR) as its methodology, in parallel with the empirical research, based on the artificial intelligence system called IBM Watson. The resulting empirical research based on IBM Watson highlighted the themes evolution of learning and knowing in service science. Consequently, the bibliometric method has been used to enhance the contribution of the SLR focused on learning, knowing, and service research, by an objective assessment of scientific literature, by increasing the rigor, and by alleviating researcher bias (Zupic, 2015). The applied methodology elicited a series of first- and second-order categories, linked to the features of the ACAP and the related changes that IBM Watson enabled. A further level of abstraction allowed me to identify four themes associated with co-creation practices: (1) Dialoguing, (2) Understanding, (3) Creating, and (4) Enabling.
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