Nevola, Giuliana (2022) Business Model Innovation in response to times of crisis Empirical evidence and future research implications. [Tesi di dottorato]

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Item Type:	Tesi di dottorato
Resource language:	English
Title:	Business Model Innovation in response to times of crisis Empirical evidence and future research implications
Creators:	Creators Email Nevola, Giuliana giuliana.nevola@unina.it
Date:	13 July 2022
Number of Pages:	154
Institution:	Università degli Studi di Napoli Federico II
Department:	Economia, Management e Istituzioni
Dottorato:	Management
Ciclo di dottorato:	34
Coordinatore del Corso di dottorato:	nome email Mele, Cristina cristina.mele@unina.it
Tutor:	nome email Della Corte, Valentina UNSPECIFIED
Date:	13 July 2022
Number of Pages:	154
Keywords:	Business Model Innovation; crisis; tourism; management
Settori scientifico-disciplinari del MIUR:	Area 13 - Scienze economiche e statistiche > SECS-P/08 - Economia e gestione delle imprese
Date Deposited:	17 Jul 2022 17:33
Last Modified:	28 Feb 2024 11:10
URI:	http://www.fedoa.unina.it/id/eprint/14367

Collection description

The tourism industry is defined as an hypercompetitive sector characterized by radical and disruptive changes due to two main factors: the role of innovation in high and low technology and the globalization process that has changed demand patterns and increased the number of competitors in the sector.In this new context, business model innovation (BMI) is strategically important and even crucial for companies that need to constantly innovate to avoid falling behind. In times of change, especially during crises and disasters, business model innovation (BMI) provides a tool for business leaders and entrepreneurs to create and adapt value to respond to change, find solutions, and meet emerging needs (Amit & Zott, 2010). Given the complexity of the tourism product (simultaneity, intangibility, storability, and variability) and its expression as an experience-based innovation, many innovation changes are due to a combination of external and internal knowledge (absorptive capacities) that have favored the use of new knowledge invested in the development of new BM. In this case, the ability to acquire technology-based knowledge from outside and combine it with internal knowledge represents a source of competitive advantage. According to these premises, this work investigates on how (BMI) can overcome turbulent events and the internal and external effects that influence the innovation process.From the literature emerges the role of knowledge management in crisis management framework and their contribute on (BMI), despite that the literature does not investigate much on Absorptive Capacity (ACAP) in the tourism sector, in this context this work offers a contribute on literature investigating on the role of ACAP on BMI in tourism sector. Finally, the role of technology is investigated as innovation driver in tourism sector. In order to conduct an accurate analysis, the research includes both a literature review and a bibliometric analysis. In the bibliometric analysis, a digression on annual scientific production is made and a thematic approach and network analysis are used. The role of (BMI) in the tourism sector is also examined. The ability to innovate is critical to long-term business performance. The literature review was conducted to understand the relationship between business model innovation and the tourism sector and the factors influencing changes in (BM). The results highlight the nature of the tourism sector as an open system, the relationship between external knowledge and internal innovation, and their impact on business model innovation. Finally, this work provides an empirical analysis based on a multiple case study according to the research questions and research framework, aiming to verify the role of the business model as a driver to manage change and crisis. The findings and results of this study provide some directions for future research.

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